Returns & Refund Policy

This Returns & Refund Policy applies to orders placed through NK Store, operated by NK Fabrics Limited.

Returns Overview

We want customers to order with confidence. If there is an issue with your order, please contact us as soon as possible so we can help.

Because many of our products are technical fabrics supplied as rolls, sheet packs, bulk materials, or production-use goods, returns must be handled carefully to make sure the goods remain unused, clean, and resaleable.

Change of Mind Returns

If you are a consumer buying online, you may have the right to cancel your order within 14 days of receiving the goods. UK online-selling guidance states that customers must normally be told they can cancel up to 14 days after delivery, without giving a reason.

To request a return, contact us within 14 days of receiving your order.

After notifying us, goods must be returned within 14 days.

Returned items must be:

• Unused
• Uncut
• Unmarked
• Clean
• In resaleable condition
• In original packaging where possible

Non-Returnable Items

The following items cannot usually be returned unless they are faulty or incorrectly supplied:

• Cut-to-size fabrics
• Custom-made products
• Custom-branded or printed products
• Special-order items
• Products that have been cut, used, marked, damaged, or contaminated after delivery
• Items not in resaleable condition

Custom or personalised goods can be excluded from standard change-of-mind cancellation rights under UK distance-selling rules.

Business / Trade Orders

Where goods are purchased by a business, trade customer, manufacturer, or other commercial buyer, returns are accepted at our discretion unless the goods are faulty, damaged, or incorrectly supplied.

Business customers should check all product specifications carefully before ordering, including fabric type, GSM, width, roll length, colour, finish, and pack quantity.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged in transit, or not what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product
• Clear photos of the packaging

If the product is confirmed to be faulty, damaged, or incorrectly supplied, we will offer a suitable resolution, which may include a replacement, refund, or other agreed solution.

UK consumer rules provide rights where goods are faulty, not as described, or not fit for purpose, and refunds must be handled without undue delay where applicable.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs unless agreed otherwise.

For faulty, damaged, or incorrectly supplied goods, we will advise you on the return process and may cover reasonable return shipping costs where the issue is confirmed.

Refunds

Once returned goods have been received and inspected, we will confirm whether the return has been approved.

Approved refunds will be issued to the original payment method.

Refunds are usually processed within 14 days of receiving the returned goods. UK guidance states that refunds should be made within 14 days of receiving returned goods, or evidence that the customer has sent them back.

Original delivery charges may not be refunded unless required by law or where the item was faulty, damaged, or incorrectly supplied.

Exchanges

We may offer exchanges where stock is available.

If you need a different fabric type, GSM, width, roll length, colour, or pack size, please contact us before returning your item.

How to Start a Return

To request a return, contact us at:

Please include your order number and reason for return.

Returns sent without prior approval may not be accepted.

Statutory Rights

This policy does not affect your statutory rights.