Privacy Policy

This Privacy Policy explains how NK Store collects, uses and protects your personal information when you visit our website, place an order, contact us, or use our services.

NK Store is operated by NK Fabrics Limited.

Who We Are

NK Store supplies technical fabrics, fabric rolls, sheet packs and related textile products for trade, wholesale, manufacturing and general online customers.

Information We Collect

We may collect personal information when you place an order, create an account, contact us, subscribe to updates, or browse our website.

This may include:

• Your name
• Company name
• Billing address
• Delivery address
• Email address
• Phone number
• Order details
• Payment status and transaction information
• Product enquiries and messages sent to us
• IP address, browser type, device information and website usage data
• Marketing preferences, where applicable

We do not store full card payment details. Payments are processed securely by our payment providers.

How We Use Your Information

We use your personal information to operate NK Store and provide our products and services.

We may use your information to:

• Process and fulfil your orders
• Take payment and manage transactions
• Arrange delivery and shipping
• Contact you about your order
• Respond to product enquiries, trade enquiries or customer service requests
• Manage returns, refunds, replacements or delivery issues
• Maintain business, tax and accounting records
• Prevent fraud, misuse of the website or unauthorised transactions
• Improve our website, products and customer experience
• Send marketing communications, where you have agreed to receive them or where permitted by law

Our Lawful Basis for Using Your Information

We only use your personal information where we have a lawful basis to do so.

Sharing Your Information

We only share your personal information where necessary to operate our store, fulfil orders, provide services, or comply with legal requirements.

We may share information with:

• Shopify and other ecommerce service providers
• Payment processors and fraud prevention services
• Delivery companies, couriers and pallet delivery providers
• Warehouse, fulfilment or logistics partners
• Email, website, analytics or marketing service providers
• Accountants, bookkeepers, professional advisers or insurers
• Legal, regulatory or government authorities where required by law

We do not sell your personal information.

International Transfers

Some of the services we use, including ecommerce, payment, hosting, analytics or software providers, may process information outside the United Kingdom.

Where personal information is transferred internationally, we rely on appropriate safeguards or service provider arrangements designed to protect your information.

Cookies and Website Tracking

Our website may use cookies and similar technologies to make the website work, improve performance, understand website usage, and support marketing or analytics where applicable.

Some cookies are necessary for the website to function, including basket, checkout, security and payment functions. Other cookies may be optional depending on your cookie settings and the tools used on the website.

You can manage cookies through your browser settings. If a cookie banner or preference tool is available on the website, you can also use it to manage your choices.

Marketing Communications

If you choose to receive marketing emails from us, we may use your email address to send product updates, offers or trade information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order, invoice, payment and business records may be kept for the period required for tax, accounting, legal, dispute resolution and business record purposes.

Enquiry records and customer communications may be kept for as long as reasonably needed to manage customer service, trade enquiries, product support and business relationships.

Your Rights

Under data protection law, you may have rights in relation to your personal information.

These may include the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain types of processing
• Request a copy of your information in a portable format
• Withdraw consent where we rely on consent
• Object to direct marketing at any time

How to Exercise Your Rights

To make a privacy request, contact us at:

We may need to confirm your identity before responding to certain requests.

Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online store or electronic system can be guaranteed to be completely secure.

Children

NK Store is not intended for children. We do not knowingly collect personal information from children.

Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Last updated: 29 May 2026